Are your employees covered by Workman's Compensation Insurance? Yes! Are you Insured and Bonded? Absolutely! Do I have to sign a contract for service? No Will the price always be the same? For regular cleaning clients, once set, the fee will be the same each time we clean. If you are more comfortable paying an hourly rate we can also accommodate you. How is payment handled? The method of payment is arranged at the time your home is scheduled for cleaning. We accept Visa and MasterCard or you can leave a check or cash on the kitchen countertop. Should I tip the workers for a job well done? Tipping is neither required nor expected. If you do choose leave a tip, it will be shared equally by your cleaning team. Please be advised that an occasional note to the team will mean a lot. Do you clean windows? Yes, but for an additional fee. Will you always arrive at the same time? Our times will vary with our scheduling and routes for the day. We will generally work with you if you have specific needs. What if I have to cancel or change my scheduled day or time? If possible, please provide 48 hours notice for rescheduling. Since we are a small business it is difficult to reschedule; however, we do try to accommodate requests. What about "special requests?" All of our services are built around you, your home and your needs, and we are always happy to provide services that match your needs and budget. Who provides the supplies and equipment? We will provide all of the cleaning supplies and other "tools of our trade". If you would prefer to provide the cleaning supplies, just ask. What if something is missed or not cleaned properly? Simply call our office right away we will return your home within 24 hours to correct anything that needs attention. Is there anything I need to do before the cleaning? Yes, Please. In order to provide quality cleaning, please pick up clutter. What about pets? Most of our clients have pets of some kind. Pets are no problem, but we do need to know if you have pets. Large and/or aggressive pets will need to be secured by the homeowner so that we can clean your home, but if your pet will not mind sharing their space in your home for your cleaning to be done, we will gladly work around them. How will you get into my home? You can give us a key, hide a key, give us a code to the garage door if you have a keypad outside or, make sure that someone is home when we arrive. We will be happy to lock up when we leave. If I give you a key, how will it be protected? All keys are marked for identification with a code # (no address or customer name is used) and returned to our owner at the end of each day. Do I need to be home? Most of our customers are not home when we clean their homes. We keep detailed information about each client's home regarding pets, access, and alarm codes as well as any special instructions. If you prefer to be home, we will schedule a time that is mutually convenient. How many people do you send to my home? Normally, we send a team of 1-2 workers. Do you have gift certificates? Yes! Our gift certificates can be tailored to your needs. Many people provide gift certificates to new mothers, friends or relatives recovering from surgeries, and holidays